Please take a moment to review our Refund Policy.

1. Refund Eligibility  

1.1. You may be eligible for a refund under the following circumstances:

          ●   [State specific refund circumstances eg. You accidentally purchased a subscription more than once.]
          ●   [Add any other specific eligibility criteria.]

1.2. All refund requests are subject to approach, and we reserve the right to deny refunds that do not meet our criteria.

2. Refund Request Process

2.1. To request a refund please contact our customer support team at us@creatives.co.bw . Be sure to provide the following details:

● Your account information
● The reason for your refund request.
● Any relevant transaction details.

2.2. We will review your request and aim to respond within 10 business days.

3. Approved Results

3.1. If your refund request is approved, the refund amount will be credited back to the original payment method used for the purchase.

3.2. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

4. Refunds on certain services

4.1. Some of our services may not be eligible for a refund. These include but are not limited to:

● Gifts (points)
● Donations
● Subscriptions
● Pay-per-views
● Downloads
● Ads

4.2. Note that payments made through service providers such as the Apple store require authorization from Apple and are subject to Apple's refund policies. Contact Apple support to request a refund. https://getsupport.apple.com/?locale=en_ZA

5. Changes to this policy

5.1. We may update or modify this refund policy from time to time. Any changes will be posted on this page with the last updated date.

6. Contact Us

If you have any questions or concerns regarding this refund policy, please reach out to our customer support team at us@creatives.co.bw.